Contact Us

Mortgage Toll Free

(866) 462-5825

Customer Support

9:00 AM - 5:00 PM CT, Monday - Friday
(855) 588-2265

Bill Pay Customer Support

6:00 AM - 12:00 AM CT, 7 days a week
(855) 819-4323

Debit Card Issues*

Lost, Stolen or Declined
(800) 383-8000

*If you are traveling out of town, let us know if you will be using your Valley Bank Debit Card so we can ensure you have access.

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For your safety, please do not send sensitive information, such as your account number or social security number, through regular email. Always use our secure email system.

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Note: For your protection, online banking accounts without any activity within ninety (90) days are automatically disabled. If your account becomes disabled for this reason, you will need to complete the signup process again. You can prevent this from happening by taking advantage of some of the many features of our online banking, including the ability to check balances, transfer funds and view statements. We apologize for any inconvenience that this necessary security measure may cause you.